Today’s topic is Customer Service, your opinion.
My question is – What does customer service mean to you as either (both or all) – a) a customer, b) an employee/self-employed delivering customer service or c) as a business owner/manager with staff giving customer service.
Background – One of my commenters yesterday mentioned customer service. He felt that he was being manipulated by his employer into being someone not authentic, and a bit of a people pleaser. Also I assume his employer was using it as a bit of carrot and a stick to control him. So hence the initial thought, and some potential negative aspects.
Having worked in retail, run my own businesses, worked as a support technician in IT, worked for internal clients as an IT developer and been a customer myself on many many occasions I’ve seen it from many different angles. As an employee delivering customer service, I enjoy building rapport and enjoy helping positive friendly people in the buying choices they are making. A a manager it’s a good feeling to have resolved a problem, customer leaves happy. As a business owner it reflects well on my business if my staff are knowledgeable, proficient, positive and friendly. So businesses and individuals that I personally endorse, my word, my recommendation, are people that have been helpful, friendly and given good customer service.
I make a lot of buying choices based around the way people treat me, rude, bored, ignorant sales assistant, I just leave and go elsewhere, provided I have a choice, sometime I don’t.
Bottom line in these days of outsourcing, many without jobs or on lower incomes, call centers run by the indigenous peoples of wherever, mean spirited penny-pinching businesses and corporations and of course computer automation, is that the personal customer care that makes customers feel important and special, and want to do business, has suffered, and suffered very badly.
WordPress.com support is a good example of where there is excellent customer service, and one of the reasons that I personally endorse and use myself WordPress.com.
Please note: Good manners are a mark of a charismatic person – so please keep comments civil, constructive and related to the topic, or they will be moderated. Thank you for your co-operation. Warm regards, Don Charisma