doncharisma, don charisma, Toshiba Laptop Service Manuals

Toshiba Censorship, they don’t want me to repair my own laptop(s)

I recently discovered a set of Toshiba Service Manuals for around 200+ laptop models (and download links thereof). I was going to post the links on my blog to share with you. But I thought I’d investigate first, as recent indicators are that corporates seem to be winning at copyright fight that’s currently unfolding, with the likes of isohunt.com now gone for instance.

To my horror I discovered this post on “Tim’s Repair Manuals” – “Toshiba laptop service manuals and the sorry state of copyright law”

Tim has been threatened very heavy handedly by Toshiba Australia with legal action, for keeping copies of Toshiba service manuals on his website. They say the manuals aren’t for “the public”, ie you and me.

Tim runs the site as a hobby. Many small independent laptop repair shop and charities rely on Tim’s site to get copies of service manuals to make repairs and keep older machines going.

Also any reasonably tech-savy home user could repair their own laptop. I for instance repaired a Dell laptop recently, the screen wasn’t working and I replaced an “inverter board”, cost £3. Not terribly difficult with instructions on how to dismantle the laptop. I gave that laptop to a friend who doesn’t have any money.

doncharisma, don charisma, Toshiba Laptop Service Manuals
Toshiba Laptop Service Manuals

Why I’m writing this?

I’d discovered the CPU (the main processor) in one of my Toshiba Laptops was bottom of the range, I wanted to upgrade, or at least find out if it’s possible. I have a BSc in Computer Science, always built my own desktop PCs to my own specification, and have a reasonably good knowledge of electronics. I’ve taken apart laptops for minor repairs/upgrades and never injured myself (or the laptop !)

I looked for the Service Manual for my Toshiba P300 Pro. Eventually found one, along with links for 100s of others. I wanted to share these links publicly. Then I found out via Tim’s site that I would face at least a black mark by Toshiba contacting Auttomatic (the owners of WordPress.com blogs) and/or my hosting provider. And/or having my pages removed from Google, which doesn’t exactly make me look good when I’m trying to do SEO. And/or the possibility that Toshiba would take the same heavy legal hand against me that they did with Tim.

So I’ve decided to keep the links to myself for now.

Here’s what Tim wrote about the situation on his website :

Summary of what Tim said on his site

QUOTE

I have unhappy news for you all. Since I was first contacted by Toshiba Australia’s legal department, I have been attempting to discuss with them the potential for me to continue to share their laptop service manuals on my site. Their flat and final response was “You do not have permission [to disseminate Toshiba copyright material] nor will it be granted to you in the foreseeable future.” As a result, all Toshiba material that was on my website is now gone, permanently.

Tim’s laptop service manuals – http://www.tim.id.au

QUOTE

Many of you service laptops for a living. Many of you repair and refurbish second-hand laptops for charity and for the less fortunate. I’d like to thank each and every one of you for doing what you do. If you have been affected by Toshiba’s decision in refusing to allow me to share their repair manuals with you, I urge you to contact your local Toshiba representatives and let them know what impact this has had on you, your business or your livelihood. Let them know that you will avoid Toshiba products in the future, and will not recommend them to others, until they are as open with their information as are other competing companies. Perhaps in the future, with public opinion stacked in favour of open repair policies, they will change their mind.

Tim’s laptop service manuals – http://www.tim.id.au

My Response to Toshiba UK

I posted my thoughts on Toshiba UK’s Facebook page. I am/was disgusted with what I was reading on Tim’s site and Toshiba’s policy on this. Also that I’d had a customer service problem with them in the past (which they’d refused to resolve to my satisfaction). And bottom line that I wouldn’t be using or recommending them again.

Here’s my comment on Toshiba UK facebook page :

I just read what you did to Tim’s repair manuals website here – http://www.tim.id.au/blog/2012/11/10/toshiba-laptop-service-manuals-and-the-sorry-state-of-copyright-law/

I won’t be buying anything Toshiba again, absolutely disgusted as the owner of 4 Toshiba laptops. This is on top of your customer service refusing to send me a new PSU on a brand new laptop.

I wasn’t expecting a friend to chip in, and probably wouldn’t have posted this if he hadn’t:

My Friend’s response:  Time for a new manual Toshiba: “How to lose sales and alienate your customers, by Toshiba”

DonCharisma.org, DON CHARISMA, Facebook Conversation Toshiba UK
DonCharisma.org Facebook Conversation Toshiba UK

Toshiba’s arguments

In ‘Freely’ distributing the service manuals, customers could injure themselves

Toshiba’s spin trying to make themselves look responsible and like they care about their customers. Bullshit.

What total and utter rubbish, I’ve worked on desktop PCs live (power on 240v going into the machine), and never ever injured myself. I totally reject this, and say this is just spin to cover up there real motive, which is to stop you repairing your own laptop so you have to buy a new one, or their “cartel” of authorised repair agents get the work.

Also they could easily include a disclaimer on the first page of the manual – “Dismantling a laptop caries a risk of injury, therefore all repairs should be carried out by a qualified professional. If you ignore this, you do so at your own risk”

I’ve replaced an engine in a car using a service manual, engines have moving parts that can rip your arm off in an instant and gasoline (petrol) that can cause major explosion that could burn you to death. So how is this less risky than repairing my own laptop?

Also desktop motherboard manufacturers will sell you an open printed circuit board, that has big capacitors on it that could easily injure if not handled properly. Do they get sued for this. No.

Toshiba owns copyright on repair manuals

Yes you do. But you would deny me access to the service manual to repair MY OWN LAPTOP, and shout copyright ? You are starting to annoy me with that, really you are.

Toshiba has proprietary information, trade secrets etc in their service manuals

If anyone wanted to copy Toshiba’s hardware all they have to do is buy and take it apart for themselves. There are plenty of people with the skill and knowledge to do this. I could if I had the inclination and time, but I don’t. In any case Toshiba tend to use fairly standard PC hardware, so where’s the innovation/trade secrets in that. For instance, putting a Toshiba badge on a Seagate hard-drive, doesn’t really make it proprietary or a Toshiba trade secret, well unless they have a secret “special” hard-drive labelling process.

The manuals are only available to Toshiba authorised service providers under strict confidentiality agreements.

So it’s jobs for the boys. Your (Toshiba’s) little cartel of authorised repair agents want to keep their monopoly on repairing Toshiba laptop. How is this a free market, how is this fair to small independent laptop repair shops, how is this fair to me if I want to repair/upgrade my own laptop. No it’s just manipulation, plain and simple.

Conclusion

BOTTOM LINE – Other laptop manufacturers make this information freely available, Toshiba should as well. But, no, they want me (and you) to buy new ones when they break down.

Personally I’m very annoyed about having been “censored” from being able to legally obtain a copy of the service manual for MY OWN LAPTOP(s). I think their excuses and reasoning are absolute complete and utter bullshit. My decision is that I won’t knowingly buy anything Toshiba again.

I’ve let Toshiba UK know what I think, and why I think it. I feel strongly enough about this to let the readers of my blog know also. And I think it’s in the public interest that people are at least talking about these kinds of issues, perhaps boycotting Toshiba products.

Personally I’m quite concerned about the way things are going censorship wise these days, wondered what other people feel about it ?

Here’s the manuals that I can’t distribute the links for :

Toshiba Satellite TE2000 Service Manual

Toshiba Tecra 9000 Series Service Manual

Toshiba Tecra 8200 Series Service Manual

Toshiba Tecra m2v Service Manual

Toshiba Satellite L650 Service Manual

Toshiba Tecra A5 Service Manual

Toshiba Tecra R10 Service Manual

Toshiba Satellite R20 Service Manual

Toshiba Portege M780 Service Manual

Toshiba Tecra S1 Service Manual

Toshiba Qosmio G50 Service Manual

Toshiba Satellite A20 Series Service Manual

Toshiba Satellite A350D Series Service Manual

Toshiba Satellite 2100 Series Service Manual

Toshiba Portege R500 Service Manual

Toshiba Qosmio F20 Service Manual

Toshiba Portege R200 Service Manual

Toshiba Satellite P100 Series Service Manual

Toshiba Satellite M40 Service Manual

Toshiba Satellite M60 Service Manual

Toshiba Portege R600 Service Manual

Toshiba Satellite M30X Service Manual

Toshiba Satellite L10 Service Manual

Toshiba Satellite A200 Series Service Manual

Toshiba Satellite L510 Service Manual

Toshiba Qosmio F10 Service Manual

Toshiba Satellite P20 Series Service Manual

Toshiba Portege M500 Service Manual

Toshiba Satellite A70 Service Manual

Toshiba Tecra M1 Service Manual

Toshiba Satellite P10 Series Service Manual

Toshiba Satellite A350 Service Manual

Toshiba Satellite M40X Service Manual

Toshiba Qosmio X300 Service Manual

Toshiba Satellite 5100 Series Service Manual

Toshiba Tecra M3 Service Manual

Toshiba Qosmio F60 Series Service Manual

Toshiba Qosmio G40 Service Manual

Toshiba Tecra M2 Service Manual

Toshiba Tecra M10 Service Manual

Toshiba Satellite A40 Series Service Manual

Toshiba Portege R100 Service Manual

Toshiba Portege 2000 Service Manual

Toshiba Qosmio G20 Service Manual

Toshiba Portege R700 Service Manual

Toshiba Portege R400 Service Manual

Toshiba Qosmio F30 Service Manual

Toshiba Satellite M100 Service Manual

Toshiba Tecra M9 Service Manual

Toshiba Portege A600 Service Manual

Toshiba Satellite A300 Service Manual

Toshiba Portege A100 Service Manual

Toshiba Tecra M5 Service Manual

Toshiba Qosmio G30 Service Manual

Toshiba Qosmio G10 Service Manual

Toshiba Satellite P300 Service Manual
Toshiba Qosmio F50 Service Manual

Toshiba Satellite M30 Series Service Manual

Toshiba Portege M100 Service Manual

Toshiba Portege R300 Service Manual

Toshiba Tecra A6 Service Manual

Toshiba Satellite A80 Service Manual

Toshiba Satellite L500D Service Manual

Toshiba Satellite L20 Series Service Manual

Toshiba Satellite M50 Series Service Manual

Toshiba Satellite M30-35 Series Service Manual

Toshiba Satellite/E200/E205 Service Manual

Toshiba Satellite 2500CDS Service Manual

Toshiba Satellite 1400/1405 Series Service Manual

Toshiba Satellite/Satellite Pro/C650/C655 Service Manual

Toshiba Qosmio F40/F45 Service Manual

Toshiba Satellite E100/105 Service Manual

Toshiba TECRA S3 TECRA S4 Service Manual

Toshiba Satellite/Satellite Pro/C650D/C655D Service Manual

Toshiba Satellite 2400/2405 Series Service Manual

Toshiba Satellite/Satellite Pro/L630/L635 Service Manual

Toshiba Satellite A80/A85 Service Manual

Toshiba Satellite P200D/ P205D Service Manual

Toshiba Tecra A3/S2 Service Manual

Toshiba Satellite 1710CDS Service Manual

Toshiba Portege 610CT/610CT Service Manual

Toshiba Portege M700/M750 Service Manual

Toshiba Satellite 2610/2750 Service Manual

Toshiba Satellite Pro 6100 Series Service Manual

Toshiba Satellite X200/ X205 Service Manual

Toshiba Satellite 2590CDT Service Manual

Toshiba Satellite P200/ P205 Series Service Manual

Toshiba Satellite P500/Pro500 Service Manual

Toshiba Satellite U300 and Satellite Pro U300 Service Manual

Toshiba Satellite/Satellite PRO T230 Service Manual

Toshiba Satellite/Satellite Pro/C650/C655 Service Manual

Toshiba Portege M500/Satellite U200 Service Manual

Toshiba Satellite L550/Satellite Pro L550 Series Service Manual

Toshiba Satellite/Satellite Pro/C650/C655 Service Manual

Toshiba Satellite U500/PORTEGE M900D Service Manual

Toshiba Satellite L450D / Satellite Pro L450D Series Service Manual

Toshiba Satellite L450 / Satellite ProL450 Service Manual

Toshiba Satellite U500/ PORTEGE M900D/ Dynabook Service Manual

Toshiba Satellite M300/ Satellite Pro M300 Service Manual

Toshiba Satellite M70 / Satellite Pro M70 Service Manual

Toshiba Satellite A110/ Satellite Pro A110 Service Manual

Toshiba Satellite M500/M505/M507 Service Manual

Toshiba Satellite A660/ Satellite Pro A660 Series Service Manual

Toshiba Satellite A500/ Satellite Pro A500 Service Manual

Toshiba Satellite R20 / TECRA M7 Service Manual

Toshiba Satellite 2230/ Satellite 2250 Series Service Manual

Toshiba Portege 3010/ Portege 3020CT Service Manual

Toshiba Satellite M200/M205 /Satellite Pro M200 Service Manual

Toshiba TECRA M11/Satellite Pro S500M Series Service Manual

Toshiba Satellite A100/A105 / TECRA A7 Service Manual

Toshiba TECRA A8 series / Satellite Pro A120 Series Service Manual

Toshiba Satellite T130D/ Satellite ProT130D/ PORTEGE T130D Service Manual

Toshiba Satellite T110 / Satellite Pro T110 / PORTEGE T110 Service Manual

Toshiba Satellite T130/ Satellite Pro T130/ PORTEGE T130 Service Manual

Toshiba Satellite/ Satellite Pro/ L630/ L635 Service Manual

Toshiba Satellite U400/ Satellite Pro U400/ PORTEGE M800 Service Manual

Toshiba Satellite U300/ Satellite Pro U300/ Tecra M8 Service Manual

Toshiba Satellite M40/ M45. TECRA A4 dynabook Vx/4 Service Manual

Toshiba Satellite/ Satellite Pro/ L650/ L655 Service Manual

Toshiba Satellite/ Satellite Pro/ L670/L675 Service Manual

Toshiba TECRA A9 Series/ TECRA S5 / TECRA P5 / Satellite Pro S200 Service Manual

Toshiba TECRA A11/ S11/ P11/ Satellite Pro S500 Series Service Manual

Toshiba Satellite Pro S300/ TECRA A10/ S10/ P10 Service Manual

Toshiba Satellite T210/ T215/ PRO T210/ T215/ Portege T210 Service Manual

Toshiba Satellite L600/ L640/ L645/ Satellite Pro L600/ Pro L640/ Pro L645 Service Manual

Toshiba Satellite L600D/ L640D/ L645D/ Satellite Pro L600D/ Pro L640D/ Pro L645D Service Manual

Toshiba Satellite T110D / Satellite Pro T110D / Portege T110D Service Manual

Toshiba Satellite/ Satellite Pro/ 220/ 440/ 460/ 470/ 480 Service Manual

Extra, probably could with these :

Acer Aspire 1820PT/1420P Series Service Manual

Acer Aspire 5738G/5738ZG/5738Z/5738/5338 Series/ Aspire 5536/5536G/5236 Series Service Manual

Clevo M860TU Service Manual

Clevo D800P Sager NP8890 Service Manual

Clevo 888E Sager NP888X Service Manual

Compaq Presario CQ60 / HP G60 Service Manual



27 thoughts on “Toshiba Censorship, they don’t want me to repair my own laptop(s)

  1. Would You be so kind and send me the P70-A manual. I would like to know which Wifi cards work there since mine don’t have AC. The P70-B has AC and I am inclined to buy a new card of the same model.

    Thank You

  2. I bought a toshiba satellite P70-A win 8, now win 10 at a cost of AU $1800 for my retirement to do family tree research and compilation of data. What a disgusting laptop it turned out to be. It over heats, now has a large adjustable 5inch fan stand, when working on word or publisher documents it freezes, only a hard shut down with the power button can resolve the freezing. At some start ups it does the same freezing or very slow operation and it has to be shut down and restarted. Another problem is the wifi shuts down and it has to be re-enabled, sometimes with another restart. An old Acer Aspire 5611 AWLMi 13inch laptop runs rings around this $18k paper weight, it has a much better ventilation system and gives very little trouble, is used daily for emails and downloads from internet can be done, copied to word document and printed whilst waiting for the P70-A to download, and only needs the dust blown out on occasions. Both the P70-A and the Acer operate on the same telstra wifi service. Between bill gates and toshiba life with computers has become HELL. Google “toshiba sh/it” and see the smashed up computers owned by pissed off toshiba owners.

  3. I used to work for a company that was an authorised repair agent for Toshiba laptops. I did the Toshiba courses to become and authorised professional, did this for a number of years. I ended up leaving the company and starting my own. Toshiba would not give me any manuals, or recovery resources because my company was not an authorised repair center. My argument was that I had done the courses for repair, and as such was a Toshiba professional repair agent so I should be able to get manuals for the machines I had been authorised to repair.

    This shows their logic does not hold up to examination and challenge.

  4. Thank you for sharing this. I had no idea but it probably explains why I can’t find anything for the portege series. I’ve always helped friends and family with fairly basic laptop repairs because they can otherwise be prohibitively expensive. It’s ridiculous for Toshiba to go after people for sharing this type of information and their alleged reasoning (public safety) is so absurd that it’s bordering on Onion-headline material.

    1. Agreed, and you’re welcome. I do all my own repairs, and was looking into buying a Dell recently. They give all this info away in the User manual. Dell are just as big as Toshiba !

      My friend who bought a Toshiba last year is very disappointed with the machine, many faults, and Windows 8 in the mix too. Keyboard already has keys fallen off … not the Toshiba of yore …

      My only advice is that these manuals are available if one looks hard enough, there are sites who still don’t seem to care about Toshiba’s strong arm. And props on doing your own repairs, I currently have a fan module I’m waiting to install in my Portege R500 (£20 on ebay), just need some thermal paste … personally I’m looking to limit the number of devices I have and offload some of the workload cloud based with Amazon or similar. Why wear out my own equipment when I can do it to Amazon’s ! I’m pretty happy with the newish Samsung core i7 laptop I purchased, which was at least half the cost of equivalent Toshiba. It’s basic, but fast processor, does what I need it for.

      As a brand, Toshiba can’t really recover in my eyes from this, short of making all these manuals available publicly free of charge. It seems they won’t, so it seems I won’t be recommending, buying or endorsing them in future. Dell would be my recommendation, as already indicated. First because they seem much freer giving away info on dismantling the machines. Second because they use standard hardware, so much so that a lot of their models can be Hackintoshed. And lastly, they do have cheap basic models for those like me who can’t afford to spend a kings ransom on a laptop.

  5. Hi Everyone, I have searched the web and can’t find anything on where the Toshiba Protege R700 CMOS is situated on the motherboard. I am trying to reset the BIOS as I cannot boot up anything of the laptop. Can anyone please help me

    1. The links I had appear to have been taken down … keep searching though as there is a site that has all the toshiba service manuals on … warm regards Don

  6. Hi Don. I am repairing a Toshiba Satellite M200 for a friend which auto off itself while booting into windows, wont boot on ac power, with only the power button blinking on and off. Surfing the net for a solution, I found out that it’s a common problem of Toshiba Satellite laptops pointing to a defective(?) capacitor. It’s a shame Toshiba’s selling poor quality products – it’s alright if it’s a Chinese brand. Anyway, with what I’ve seen and heard, I won’t be buying or recommending to friends Toshiba laptops. Denying product support and repair manuals to Toshiba laptop owners and repair technicians, Toshiba is promoting itself as an inconsiderate, profit-greedy corporation. They’re like saying you can’t fix your own car ;D

  7. I recently (12/20/2013) bought a tecra 1500 (~$2000 usd) and was appalled that no service manual is available. If the vendor can’t/won’t give me a manual, I’m sending it back. What a hassle now since the notebook is now loaded with personal data and licensed s/w–before I learned about the lack of manuals. Ok Toshiba, you do your thing and I will do mine, i.e., purchase a laptop with supporting documentation…

  8. Thanks for the info.
    Unfortunately I bought one Toshiba Satellite M50D, w/ 4G RAM.
    When asking for an upgrade (to 8GB), local service asked for 1/3 of the initial price – which is outrageously high.
    So I started looking over the web for a way to do the upgrade myself, w/o touching any sealed part in order not to void warranty.
    Any help?

    1. The RAM is usually standard, and there is generally a compartment accessible via a couple of small screws on the bottom of the case. I think RAM upgrade may well be covered in the User Manual, so find your copy or download one from Tosh.

      I generally use “www.crucial.com” to find out the specification for the memory (not suggesting you buy from them, but they are OK usually on price and I think will guarantee that the memory works in your laptop, if not you can return). They have two ways to check, make and model from drop-down boxes or they have software that you can download and it will scan to see which memory.

      For a laptop it will be SODIMM modules. Removal and replacement, there is usually a little metal clip that unsecures the module which then is gently lifted out. The new module is then gently inserted, pushed and pivoted slightly in towards the laptop and should snap in so it’s secure. Obviously I usually disconnect the battery with the machine off, just to be on safe side. And I always hold the memory modules with two fingers one on each end. Try to avoid touching the metal parts, when you push to lock push on the top of the chips or label if the module has one.

      That’s it, not terribly difficult, really it’s not. Suggest you look on youtube for videos of replacing memory modules in laptops, it helps me to see what I am about to do, if that makes sense.

      I think a do-it-yourself upgrade may well void the warranty, but you can check that for yourself, it’ll be documented, probably in the user manual. Personally I don’t really care about warranties as I’ve never used one, and the one occasion I needed to use with Tosh, they refused to help anyway.

      Cheers

      Don Charisma

      1. Thanks for the info. But… it does not apply. I’m talking about M50D or U50T – both share the same ‘housing’. They are new models, presumable ultra-slim, so they do not have removabla battery or a dedicated compartment. I simply need to unscrew the entire bottom cover. The only information I found on the web was related to a pretty similar model
        http://www.irisvista.com/tech/laptops/Toshiba-Satellite-U845-U840/laptop-disassembly.htm
        The visible screws do not have any seal, but I fear the ones (if any on my model) under the laptop (rubber) feet.
        I forgot to mention I’m am electrical engineer 😦

      2. Those models aren’t listed in the links I found, so couldn’t help you with manual as I don’t even have a link for that model.

        If you can get the laptop apart then you can see the memory modules. They will have identifiers on the chips which will tell you speed etc. Also did you check crucial to see if they sold memory ?

        Perhaps once you’ve figured out how to open, you could do a guide, I’m happy to post it here, that way others will be able to do same as you want to !

  9. What do you think is the best laptop? One that I can buy that is not to pricey nor an old rusty one like the one a so called `friend´wants to sell me. One that works well and not that pricey.
    Very useful information you give out here.

    1. Hey Charly, I tend to shop around for computers when I need one in order to save pounds/dollars. The latest one I bought was a Samsung – https://doncharisma.org/2013/07/17/samsung-laptop-windows-7-drivers-for-np350e7c-s02uk-and-windows-xp-drivers/

      I bought it because it had a decent powerful i7 processor, 8GB ram, and was a good price £550 (about $700-800 i guess).

      If you have some links for what you’re looking at send them over and I let you know what I think.

      Cheers

      DC

  10. You make a lot of very valid points here. Any business that wants to keep up with the times should listen to what the customer wants and stay on par (at least) with competitors. I for one do not know the first thing about computers so the availability of a manual wouldn’t make a difference in my purchasing choice, but, if a company is being secretive and bullying people I will not support them. Thank you for the information DC

    1. Thanks. I think this affects anyone purchasing a Toshiba laptop because it affects one’s ability to get it repaired, in that potentially one would only be able to get it repaired by a small group of repairers. Bottom line it may be too expensive or uneconomical to repair.

      Really I just wanted to pass this information on as it’s a frustration from my daily life, that I think others should be aware of. It was only when my friend chipped in that I realised, that I wasn’t alone feeling frustrated by issues like this.

      Warm regards

      DC

    1. Hey Carol, you’re welcome.

      I suggest looking into availability of repair/service manual at time of purchase, download it and keep it safe in case it’s needed in the future – dropbox ? Tim’s site has a lot of manuals on it and I’m sure he’d help if you were looking for one that isn’t listed.

      Cheers

      DC

  11. Great post. Very informative. I was never a fan of Toshiba laptops, I definitely won’t be recommending them to anyone i know after this.

    1. Thanks, my experiences with TOshiba laptops have generally been good, that they are well built and seem to last well. But personally I can’t risk not being able to repair it after the warranty expires, I do tend to keep my laptops a long time !

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